Welcome to Heat Vapes. These Terms and Conditions govern your use of ourwebsite and the purchase of products through our online store. By using our website and purchasing our products, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our website.

Definitions

  • "We," "Us," "Our" refers to Heat Vapes.

  • "You," "Your" refers to the user or customer of our website.

  • "Website" refers to www.heatvapes.com.

  • "Products" refers to the vapes and related products sold through our website.

Age Restriction

You must be at least 18 years old to purchase products from our website. By placing an order, you confirm that you meet this age requirement. We reserve the right to request proof of age and cancel orders if this requirement is not met.

Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content on the website are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Ordering and Payment

  • Placing an Order: To place an order, you must provide accurate and complete information. You are responsible for ensuring the accuracy of the information you provide.

  • Payment: We accept various forms of payment, including credit/debit cards and online payment services. By providing payment information, you confirm that you are authorized to use the chosen payment method.

  • Order Confirmation: Upon receiving your order, we will send you an email confirmation. This email does not signify our acceptance of your order but is an acknowledgment of receipt. We reserve the right to accept or decline your order for any reason.

Delivery

  • Shipping: We offer various shipping options. Delivery times and costs will be specified at the time of purchase.

  • Delivery Address: It is your responsibility to provide a correct and complete delivery address. We are not liable for any delays or failures in delivery resulting from incorrect or incomplete addresses.

  • Delivery Issues: If your order is delayed or lost, please contact us for assistance. We will investigate and work with you to resolve the issue.

Returns and Refunds

  • Returns: You may return unused and unopened products within 14 days of receipt for a full refund. To initiate a return, please contact us.

  • Refunds: Once we receive and inspect the returned products, we will process your refund within 14 days. Refunds will be issued to the original payment method.

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.

Warranty and Liability

  • Warranty: We provide a limited warranty for our products against manufacturing defects. This warranty does not cover damage caused by misuse, abuse, or normal wear and tear.

  • Liability: To the fullest extent permitted by law, we exclude all liability for any indirect, incidental, or consequential damages arising out of or in connection with your use of our website or purchase of products.

Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.

Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of Heat Vapes or its licensors. You may not use, reproduce, or distribute any content without our prior written permission.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the revised Terms and Conditions.

FAQs

Q: How do I place an order?

A: To place an order, browse our product catalog, add items to your cart, and proceed to checkout. You will need to provide shipping and payment information to complete your order.

Q: What payment methods do you accept?

A: We accept various forms of payment, including credit/debit cards and online payment services such as PayPal.

Q: How long does delivery take?

A: Delivery times vary depending on your location and the shipping option selected at checkout. Estimated delivery times will be provided during the checkout process.

Q: Can I return a product?

A: Yes, you may return unused and unopened products within 14 days of receipt for a full refund. Please contact us to initiate a return.

Q: What should I do if I receive a damaged or defective product?

A: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.

Contact Us

If you have any questions, concerns, or need assistance, please contact us:

  • Email: heatvapesltd@gmail.com

    • We aim to respond to all email inquiries within 24 hours.

  • Phone: 07949791234

    • Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT).

  • Address: 101 Leicester Road, Salford, Lancashire, United Kingdom, M7 4GL

  • Live Chat: Available on our website during business hours for instant support.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.