At HEAT VAPES LTD, protecting minors and ensuring legal compliance is a core responsibility of our operations. To meet the requirements set by UK legislation, we have implemented a robust age verification system through our partnership with VerifyMyAge, provided by VerifyMy.io, a well-established and GDPR-compliant age verification provider.

Our age verification workflow is outlined below:

1. Automatic Trigger at Checkout

Once a customer places an order for any age-restricted product on our Shopify store, an age verification prompt is automatically triggered by VerifyMyAge. This system operates in the background and prevents the order from being processed until verification is successfully completed.

2. Verification Methods

VerifyMyAge offers multiple options to verify the customer’s age, including:

  • Mobile phone number check (linked to electoral roll and other databases)

  • UK driving licence

  • Passport

  • Debit/credit card check (no payment taken)

  • Electoral roll records

  • National identity databases

This flexible system ensures fast and secure verification for the majority of UK customers within minutes.

3. Manual Verification Fallback

If the automated check is unsuccessful or flagged for further review, the customer is prompted to upload a valid form of ID (e.g., passport or driving licence) to VerifyMyAge’s secure portal. This information is then manually reviewed and verified before the order is released.

4. Secure and Compliant Data Handling

VerifyMyAge is fully compliant with the UK GDPR and other relevant data protection regulations. No personal data is stored by us (HEAT VAPES LTD); all verification data is securely managed by VerifyMy.io, which uses industry-standard encryption and periodic data retention reviews to ensure privacy and compliance.

5. Repeat Customers

Once a customer has verified their age successfully, future purchases do not require re-verification as long as their account details remain the same. This creates a seamless and convenient experience while maintaining full legal compliance.

Company Information

  • Company Name: HEAT VAPES LTD

  • Company Address: 101 Leicester Road, Salford, Lancashire, United Kingdom, M7 4GL

  • Company Number: 15822188

  • Commercial Contact Email: heatvapesltd@gmail.com

We believe our current system meets and exceeds the regulatory requirements for the sale of vaping products online in the UK. If you require further information or specific documentation, such as a recent supplier invoice, we would be happy to provide it upon request.

Thank you for your attention to this matter. We look forward to your confirmation and our ongoing collaboration.

Warm regards,
Director
HEAT VAPES LTD
📧 heatvapesltd@gmail.com
📞 +44 7460 421246